Return policy and right of withdrawal

Any consumer and user who purchases at caffeboccadellaverita.com, in accordance with Law 3/2014 of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16, you can exercise your right of withdrawal within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that the consumer and user or a third party indicated by him, other than the carrier, acquired material possession of the goods. To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement to Bocca della Verità SL to the email info@caffeboccadellaverita.com attaching our WITHDRAWAL FORM, You can withdraw by any means admitted by law and the use of the form it's not mandatory. To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires. In case of withdrawal, we will refund all payments received, including delivery costs (with the exception of additional costs resulting from the choice by the consumer and user of a delivery method other than the less expensive mode of ordinary delivery that we offer ) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of the decision to withdraw. We will proceed to make said refund using the same means of payment used for the initial transaction, unless the consumer and user have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. The consumer and user must bear the cost of returning the goods. The right of withdrawal may not be exercised for that custom manufactured goods or clearly personalized or for sealed goods not suitable for return for health or hygiene reasons and that they have been unsealed after delivery.

“Except in the event that the entrepreneur has offered to collect the goods himself, in the sales contracts, the entrepreneur may withhold the reimbursement until he has received the goods, or until the consumer and user have presented proof of the return. of the goods, according to which condition is met first "

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