FAQ - Frequently Asked Questions

PRODUCT

The products and flavors that we currently have are the ones you see on the web. We have some other flavors depending on the formats but they are for bulk purchases.

If the product you have chosen is “Available”Means you are ready to buy and deliver.

Yes it's in "Waiting list”Means it is in production. You can buy it and when it arrives it will be distributed according to the order of orders. This could take 1 to 2 months.

Nap "Exhausted" you can contact us and ask when we will have it again.

PAYMENT METHODS

You can pay your order by:

Credit Card (Recommended) - Your order is processed currently. The system used is Redsys, completely secure, since the payment is made in your environment.

Bank Transfer - Your order will not be processed until we have received the money in our bank account. You can pass us your transfer ticket to speed up the process, if you wish.

Financing. Just this one available in SPAIN, for the moment. - Make your request by selecting "Financing" inside the checkoutWhen you fill in your data, you will be forwarded to the page of "Aplazame”Where you can choose payment terms according to your comfort. The financing company will only ask for your ID and will tell you if it has been granted instantly.

COD payment is NOT possible.

RETURNS AND INCIDENTS

If you have bought something by mistake, or there has been a mistake and you want your money back or product exchange, do not worry: Send us an email within 24 working hours to info@caffeboccadellaverita.es  or through our Contact Form.

Remember that the product must return exactly as we have sent it, or at least, properly wrapped.

PREMIUM ITEMS

Our promotions include the IVA in the price and the Transportation It is in Spain - Except Balearic Islands, Canary Islands - and Italy. All promotional items, including mobile phones, are new, original, with all the manufacturer's warranties and created for the European market.

If you would like to change the coffee format of the purchased offer, contact us your wish and we will tell you if it is possible to include it in the same offer.

 

TRANSPORT

Purchases on our website can be made for ITALY y SPAIN. Prices include VAT and transport is free. The company can change this at any time.

In the case of Balearics, Canary Islands y other countries the transport will be in charge of the client.

Check shipping prices

More information in our GENERAL CONDITIONS OF SALE

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